You are here:   HomeTerms & Conditions

Terms & Conditions (USD Export)


Pricing and Order Terms

  1. All price are quoted as ex-factory – Bali, Indonesia
  2. Minimum total order value is US $1,500.00
  3. Prices quoted are valid for three (3) weeks.
  4. Your “export” order is only exempt from Indonesian 10% VAT if your order is shipped with Bali Soap’s invoice and a PEB form (statement of exported goods), with Bali Soap name, is provided for by your cargo agent.

Small retail enquiries from overseas:  For logistical reasons we do not facilitate shipping on orders smaller than $1,500.  You are welcome to purchase small quantities from our showroom or we will do our best to direct you to a distributor or retail outlet in your country.

Payment Terms

  1. Telegraphic Transfer
  2. Sea Shipment – 50% deposit required to start production and remaining balance to be paid within 5 days of receipt of fax or email copy of shipping documents.  Original documents sent immediately upon receipt of funds.
  3. Air Shipment – 50% deposit to start production and balance due prior to shipment of goods.

No cancellations are accepted once orders have been confirmed

Delivery Terms

Production time can vary from 14 days (small quantities of standard products) to 60 days (large quantities of special order formulations/packaging).  Delivery time is stated in days.  Our delivery time estimations start on receipt of deposited funds.  At time of order we will send pro-forma and advise delivery schedule.

Sampling Terms

Samples of small quantities will be provided free of charge provided the customer pays all freight costs.

Claims Procedures

In the event that damaged products are received, please send us notification of such damages within 48 hours of receiving the goods, along with pictures on your complaint claim. We take our role as quality controllers extremely seriously and exercise the utmost diligence and care in respect to this process. In the unlikely event that products are not delivered as agreed, claims are honored and processed accordingly.


Office & Factory Outlet
Jl. Bypass Ngurah Rai,
Ruko Surya Indah C1
Jimbaran, Bali - Indonesia
T.  +62-361-705 089
E.  This email address is being protected from spambots. You need JavaScript enabled to view it.